What is the check-in and check-out policy at Hotel Colonial Playa Del Carmen?
Check-in is at 15:00 and check-out is by 12:00.
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HOTEL COLONIAL PLAYA DEL CARMEN, Playa del Carmen
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Key details
About the Hotel
Avenida 20 Entre 2 Y 4 Centro, Playa del Carmen,
- Close to the beach
Very good
7.9
3.0
3.5
4-star hotel in Playa del Carmen with central location
Amenities
Hotel Colonial Playa Del Carmen offers a
Rooms
The hotel comprises 130 rooms of varying types, including single, double, triple, and quadruple layouts. Each accommodation includes a flat-screen TV and private en suite bathrooms.
Location
Hotel Colonial is located in
Wellness
The hotel caters to wellness-focused guests with opportunities for relaxation by the
Activities
Numerous local activities and excursions can be arranged through the hotel, including trips to nearby parks and cenotes. Guests can also join
Highlights
Location: Central Playa del Carmen with quick beach access
Rooms: 130 rooms including Comfort Studios & Suite rooms
Dining: On-site restaurant for varied meal options
Activities: Excursions to archaeological sites and cenotes
“A fairly standard option in a convenient location, it places you within walking distance of the ADO bus terminal and Playa del Carmen's main attractions; plus, the in-room kitchenette adds a touch of independence. It seems geared toward unpretentious stays, offering an outdoor pool and cooking lessons. Overall, a practical choice for those focused on exploring the area.”
Select your room type
The hotel provides a selection of rooms—doubles, family rooms, and suites—with perks like free cancellation, breakfast options, and great value deals
- Double Room2 persons30 sq. feet1 Double bedAir conditioningShowerroom details
- Deluxe King Room2 persons35 sq. feet1 King-size bedAir conditioningShowerroom details
- Junior Suite2 persons45 sq. feet3 Single bedsAir conditioningShowerroom details
Show all rooms
Room rates & availability calendar
See the best prices and book your dates today!
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Check-in/ Check-out
Amenities & services
Real traveler stories and honest reviews—no glossy ads, just authentic feedback to guide your booking
General
- No smoking on site
- Free Wi-Fi in public areas
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
Services
- Paid airport shuttle
- Tours/Ticket assistance
Spa & Leisure
- Outdoor swimming pool
Room features
- Air conditioning
- Sitting area
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Show more
Hotel Colonial Playa Del Carmen Location
Avenida 20 Entre 2 Y 4 Centro, Playa del Carmen,
Explore Playa del Carmen
Activities and Dining Near Hotel Colonial
Museo Frida Kahlo Playa Del Carmen
5 minutes' walk
Museum devoted to Frida Kahlo's life, showcasing her art and personal artifacts in an intimate space.
Zona Arqueologica Playa del Carmen
10 minutes' walk
Ruins of an ancient Mayan city, featuring impressive structures and a glimpse into historic culture.
3D Museum of Wonders
14 minutes' walk
Interactive art museum with stunning 3D murals, perfect for creative photography and fun.
Kool Beach Club
14 minutes' walk
Vibrant beach club offering sun loungers, snacks, and drinks right on the beautiful shores of Playa del Carmen.
Cenote Carwash
6 minutes' drive
Beautiful natural cenote ideal for swimming and relaxing. Equipment rental available for diving.
Yoga Classes at Yoga By the Sea
11 minutes' walk
Serene yoga classes offered on the beach, perfect for relaxation and rejuvenation amidst nature.
Cozumel Snorkeling Tours
15 minutes' drive
Exciting tours to Cozumel for snorkeling, with vibrant marine life and clear waters. Booking required.
Restaurante Fiesta Maya
1 minute' walk
Traditional Mexican restaurant known for its vibrant atmosphere and authentic dishes, including tacos al pastor.
La Brocherie
3 minutes' walk
Cozy spot specializing in French cuisine; Signature dish is the rotisserie chicken with delightful sauces.
Kaxapa Factory
6 minutes' walk
Venezuelan eatery famous for its empanadas and arepas, offering fresh ingredients and a casual ambiance.
Coco Bongo
14 minutes' walk
Famous nightlife venue known for spectacular shows, live music, and an electrifying atmosphere.
Los Fundadores Park
8 minutes' walk
Family-friendly park with cultural performances, playgrounds, and beautiful beach views, ideal for all ages.
Getting around town
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Property information and rules
Check-in
from 15:00-18:00
Check-out
from 11:00-12:00
Guest Parking
No parking available.
Internet
Wireless internet is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs MXN 150 per person per day.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Number of rooms:
17
Former name
Playa Del Carmen Hotel By H&A
Reviews and Ratings
What past guests shared about their stay
Show moreShow less
Pros
Good location
Friendly staff
Clean room
Good value
Cons
Unclean hotel
Poor ventilation
Noisy groups
Guest reviewsbased on 1317 reviews
Robert from Germany
Couple
Standard King Room
4 nights in November 2025
|
Reviewed: February 16, 2026
8.6/10
Excellent Stay Close to Everything
prime location affordable breakfast drinking water
I was thankful for its prime location. Everything was easily accessible by foot. I found a fantastic restaurant right next door that offered affordable breakfast and lunch options. I also appreciated the availability of drinking water on the first floor. It was very convenient. The elevator was useful for moving luggage to the upper floors.
I noticed some noise later in the evening. It seemed to come from staff conversations outside the room, a slight disturbance.
Location
9/10
The hotel offers convenient access to many shops and local restaurants, all accessible within a short walk. The proximity to local amenities makes exploring easy. It is situated just two blocks from the tourist zone, a detail that ensures a quieter environment while still being close to the action.
Facilities
8/10
The hotel features a refreshing pool. I noticed it offers a relaxing escape from the heat. A security guard is present at night, this detail makes guests feel secure. The hotel provides an elevator, a facility that helps those with luggage or mobility issues.
Dining
8/10
There is no restaurant directly in the hotel, but there are plenty of eating options nearby. I found many local restaurants and street food vendors just a short walk away, providing tasty and affordable meals. I found some very tasty Mexican street food.
Service
9/10
The staff was consistently attentive. Staff offered assistance when required. The front desk was very helpful. I'm thankful for the provision of drinking water. It was a nice touch.
Rooms
9/10
The rooms are of a sizable and offer sound proofing. Rooms were clean and newly painted which was nice. I liked the mini fridge in the room, it was useful. I was very happy with the freshly painted rooms.
0 Helpful
|
John from United Kingdom
Single
Standard Double Room Two Double Beds
4 nights in November 2025
|
Reviewed: January 07, 2026
9/10
convenient location and refreshing pool
perfect location welcome escape
The location is perfect for exploring. the pool provided a welcome escape after a day of sightseeing. It was a great way to relax. there were plenty of chairs available around the pool
instead of a shower, there was a weird deep bathtub with no curtains or screen. water went everywhere. there was not a single hook or shelf for clothes and towels in the bathroom.
0 Helpful
David from United States
Single
Standard Double Room Two Double Beds
4 nights in November 2025
|
Reviewed: December 07, 2025
7/10
Acceptable Stay
great pool refreshing water great location convenient distance good wifi stable connection unhelpful reception rude staff dirty fridge smelly appliance weak air conditioning poor cooling
the pool was really great. it was a big plus, and the water felt refreshing. the location worked well for me i found it close to everything. i also found the wifi connection good throughout my stay.
i found some things needing improvements. the reception staff i encountered were not very helpful. the fridge in my room had a bad odor and did not look clean. the air conditioner barely works, made the room not comfortable.
0 Helpful
tony from united kingdom
Single
standard double room two double beds
4 nights in November 2025
|
Reviewed: November 22, 2025
8.7/10
convenient location, good amenities
convenient location walking distance shaded pool excellent breakfast
The hotel's location was very convenient, with the 5th avenue nearby. i found the bus station was also within walking distance, a definite plus. the pool was nice, though mostly shaded. I preferred the beach, which wasn't far. the breakfast at the cafe next door was excellent too.
the shower didn't have a lot of pressure.
Rooms
9/10
the room had two beds and good storage space. warm water was available in the shower. storage facilities were available after checkout, this was appreciated.
Facilities
8/10
there is a pool in front of rooms! the hotel has an elevator. drinking water is available on the first floor to make tea or get drinking water.
Location
9/10
the hotel is close to the 5th avenue, walmart, and many restaurants within walking distance. the hotel is very near bus stations, a couple of blocks away from a great bar and restaurant.
0 Helpful
|
Tyler from United States
Single
standard double room two double beds
4 nights in August 2025
|
Reviewed: September 25, 2025
8/10
great location and nice pool
attractive area close location excellent breakfast
the pool area is attractive, i thought. it is very close to both bus stations and not far from the beach. the cafe next door serves excellent breakfast. i found a great little bar and restaurant on the edge of the park just a couple of blocks away.
the shower head was faulty and that resulted in the bathroom flooding when i took a shower. there was also poor drainage from the shower tub. (not ideal, but manageable).
Rooms
9/10
the room was clean and spacious, which i liked. the staff gave me no trouble at all (which is a big plus). i found everything in good order, what you want.
0 Helpful
|
Elijah from Israel
Single
Deluxe Double Room
4 nights in August 2025
|
Reviewed: September 19, 2025
6/10
mixed experience
stained sheets broken furniture
the location is quite central (that helped me a lot).
the room was not clean. the towels and sheets were old and stained. i also thought the furniture was broken.
0 Helpful
Sebastian from Germany
Single
Deluxe Double Room
3 nights in August 2025
|
Reviewed: September 06, 2025
9/10
prime location professional staff
The location was fantastic! The ADO bus station is a short walk away. Plus, small shops and a restaurant are right next door. Very convenient indeed. The pool is a real attraction, it's large, and the staff is professional. I found the bed comfy.
The Wi-Fi signal was somewhat weak.
0 Helpful
Show more reviews
FAQs
About Hotel Colonial Playa Del Carmen
Is breakfast included at Hotel Colonial Playa Del Carmen?
An American breakfast is available for an additional charge of 150 MXN.
What are the main facilities available at Hotel Colonial Playa Del Carmen?
The hotel features an outdoor swimming pool, free Wi-Fi, a 24-hour front desk, and luggage storage.
What room amenities can guests expect at Hotel Colonial Playa Del Carmen?
Rooms are equipped with air conditioning, a flat-screen TV, a private bathroom, and free toiletries.
How far is Hotel Colonial Playa Del Carmen from Playa del Carmen Beach?
The hotel is approximately 0.5 km from Playa del Carmen Beach.
What airport is nearest to Hotel Colonial Playa Del Carmen, and how far is it?
Cozumel International Airport is located 34 km from the hotel.
Are there dining options near Hotel Colonial Playa Del Carmen?
Nearby dining options include Restaurante La Catrina, Billy The Kid Taqueria, and El Secreto Latino, all within 0.5 km.
Does Hotel Colonial Playa Del Carmen offer airport transfer services?
The hotel provides a paid airport shuttle service.
What attractions are accessible from Hotel Colonial Playa Del Carmen?
Attractions close to the hotel include Coco Bongo (1 km) and Xcaret Eco Theme Park (approximately 6 km).
Is there a smoking policy at Hotel Colonial Playa Del Carmen?
Hotel Colonial Playa Del Carmen is a non-smoking property.
What additional services are offered to guests at Hotel Colonial Playa Del Carmen?
The hotel provides tour desk services, luggage storage, and laundry service.
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